The scope is deliberately administrative. Your clinicians define the protocols, the escalation rules and every clinical judgment; the coordinator runs the logistics that clinical teams never have time for, and flags what your rules say to flag.
myMedCrew is the healthcare arm of CrewBloom, placing remote professionals since 2016.
Referrals Die in the Handoffs
Referrals fail in the logistics, not the medicine. In a 2025 MGMA poll, about one in five practices still tracked referrals manually (MGMA Stat), and manual tracking means the loop closes only when somebody remembers.
No-shows compound it: more than a quarter of medical groups reported rising no-shows in 2025 (MGMA Stat), and in earlier polling, leaders tied the problem directly to not having the staff to work the follow-up. When a coordinator quits, the loops go quiet, and the patients in them go with the loops.
None of this is a technology gap. It is an ownership gap: closing loops is a job, and in most practices it is nobody's whole job.
What the Coordinator Owns
What Stays Clinical
The boundary is explicit. Protocols, escalation criteria, clinical outreach content and every judgment about care belong to your clinicians. The coordinator executes logistics inside those rules and routes anything clinical to the right person immediately. That is what keeps the role administrative, fast to place, and safe.
Care Coordination vs Case Management
The terms get used interchangeably and are not. Case management is a clinical and utilization function: assessing needs, managing complex cases, making judgment calls, typically staffed by licensed professionals. Care coordination, as this page means it, is the logistics layer underneath: tracking, scheduling, calling, documenting. Practices usually need far more of the second than the first, and the second is what a managed administrative coordinator can own outright.
If you run a chronic care program, the coordinator pairs with the operational side of it: see chronic care management support. Home health and hospice agencies have their own version of this problem and their own page: home health care coordination.
Remote or On-Site
Coordinators work remote inside your systems from a managed, HIPAA-aligned environment. Where the role needs a person in the building, myMedCrew places on-site patient-access roles as well, scoped on brief.
What a Coordinator Costs
Care coordination seats sit on our admin and operations tier, from $12/hr, billed on hours worked.
Proof Behind the Placement
How It Starts
Book a call and bring two numbers: how many referrals your practice sends a month, and who currently confirms they happened. We scope the loops, present pre-vetted candidates, and administrative placements are typically working within 15-20 business days. If a placement does not work out, we manage the transition and the replacement.
Front-desk-shaped coordination, scheduling and intake, lives at patient scheduling and intake services. Multi-provider organizations can start at the provider groups page.
Frequently asked questions
What does a care coordination service do?+
It staffs the logistics of care: tracking referrals to completion, coordinating specialist scheduling, making follow-up and recall calls, and documenting every touch in the practice's EHR, all inside protocols the practice's clinicians define.
What is the difference between care coordination and case management?+
Case management is a clinical and utilization function staffed by licensed professionals making judgment calls on complex cases. Care coordination is the administrative logistics layer: tracking, scheduling, calling and documenting. This service staffs the logistics layer.
Does Medicare pay for care coordination?+
Medicare reimburses structured chronic care management programs that meet its requirements; general referral and scheduling coordination is practice infrastructure rather than a billable service. Practices running CCM programs can pair this role with program support, and billing questions belong with your billing team.
How much does a care coordinator cost?+
myMedCrew places care coordinators on the admin and operations tier from $12/hr, billed on hours worked.
Does the coordinator work in our EHR?+
Yes. All tracking and documentation happens inside your own EHR and scheduling systems under logins and role-based access you control.
How fast can the coordinator start?+
For administrative roles, a placement is typically seated and working within 15-20 business days of the scoping call.
Make loop-closing somebody's whole job.
Book a call and bring your monthly referral count; the conversation is specific from minute one.