The program stays yours: your protocols, your platform, your patient relationships, your billing. We are responsible for the seats, not for how your program delivers care.
myMedCrew is the healthcare arm of CrewBloom, placing remote professionals since 2016.
The Program Is Clinical. The Workload Is Mostly Operational.
CCM and RPM earn revenue through clinical relationships, and they live or die on operational discipline: patients enrolled with documented consent, monthly touchpoints actually scheduled and completed, care time captured against the thresholds CMS requires, devices shipped, paired and replaced when they go quiet.
That operational layer is where programs stall. Clinician time is too expensive to spend on scheduling and device chasing, so the work lands nowhere, enrollment plateaus, and billable months quietly go unbilled.
What a Program Support Specialist Handles
Your specialist works inside your platform under logins and role-based access you control. Care decisions, coding and billing stay your call; the specialist keeps the queue moving and documents what it needs. Our responsibility is the seat: sourcing, vetting, placement and the operations behind it. Nothing more.
Billing Integrity for CCM and RPM
CCM and RPM billing is a documentation discipline. CMS defines the services, the time thresholds and the monthly cadence; the current rules are in CMS's MLN booklet on Chronic Care Management Services. Programs rarely fail on eligibility. They fail on minutes that were delivered but never captured, and months that were billable but never closed.
A support seat's job in that discipline is operational: making sure the time exists, is logged and is attributable. What gets billed and coded stays your call, in your billing workflow. If you want claims work staffed too, that's our medical billing services lane.
Staffing a Program You Already Own
For telehealth and digital health companies, the care relationship is the product. Staffing the program seat by seat keeps that relationship, and the data and trust that come with it, inside your own company. Your protocols, your platform, your brand on the call.
Check the fit honestly, though. If the constraint is labor rather than ownership, seats solve it without changing whose program it is. Our digital health and telehealth page covers the wider staffing picture.
What Seats Cost
Proof
Placements come from a bench that has run patient-facing operations and care coordination desks since 2016 under CrewBloom.
Getting Seats Filled
Placements are pre-vetted before they reach your shortlist, and if one doesn't work out we replace them.
HIPAA-Aligned Infrastructure
Crew members work under HIPAA-aligned infrastructure defined by four controls: MFA on every account, encryption in transit and at rest, role-based access, and audit logging. Details on our HIPAA page.
Frequently asked questions
What is considered chronic care management services?+
Chronic care management is the non-face-to-face care coordination Medicare pays for when patients have two or more chronic conditions: care planning, monthly check-ins, and medication and referral coordination, delivered against defined time thresholds. CMS's MLN booklet defines the covered services and requirements.
Does Medicare pay for CCM?+
Yes. Medicare reimburses CCM monthly per enrolled patient when the service, time and documentation requirements are met, and RPM is reimbursed under its own code family. Rates vary by code and locality, so check current CMS fee schedules rather than any fixed number.
How much does chronic care management cost to run?+
The main costs are clinical time, program-support labor and your platform. myMedCrew prices program-support seats from $12/hr, so staffing cost scales with enrollment.
What counts as a chronic illness for CCM?+
CMS requires two or more chronic conditions expected to last at least 12 months, or until death, that place the patient at significant risk. Common qualifying examples include diabetes, hypertension, COPD and heart failure. The treating provider makes the determination.
Building or unblocking a CCM or RPM program?
Book a call and bring your enrollment and unbilled-months numbers.