This is a person on your desk, answering in your practice's name and booking the appointment while the caller is still on the line. Your receptionist can work remote or on-site at the front desk; most practices start remote.
myMedCrew is the healthcare arm of CrewBloom, placing remote professionals since 2016.
The Desk Always Loses One of Them
A dental front desk is asked to do two jobs at the same moment: take care of the patient standing at the counter and answer the phone ringing behind them. One of them always loses, and it is usually the caller. That caller was tomorrow's appointment.
Recall makes the math worse. Industry call data puts it at about 21 calls to get one overdue patient scheduled (DentistryIQ), and nobody at a busy counter is making twenty outbound calls an hour. Then someone quits: a 2024 Dental Economics survey found 76% of practices lost at least one team member in a year (survey summary), and every departure restarts phone coverage from zero.
A dedicated receptionist takes the phone side of the desk off the counter entirely.
What Your Receptionist Handles Day to Day
The exact split is scoped on brief: some practices want a phones-first receptionist, others want recall and intake to lead. Your receptionist works under logins and role-based access you control, and your team keeps every decision about the schedule.
Booked While the Caller Is Still on the Line
Your receptionist picks up in your practice's name, holds the conversation the way your front desk would, and puts the appointment straight into your PMS before the call ends. New patients get their first slot and their intake details captured in one call. Existing patients get confirmed, rescheduled, or moved into a same-week opening.
What your team sees is a booked slot, not a message to return. What the patient hears is a person who knows your hours, your providers and your scheduling rules.
Screened for Dental Front Office Work, Matched to Your Systems
Dental reception is its own job: hygiene versus doctor time, prophy versus perio maintenance conversations, insurance questions at booking, and recall etiquette that fills chairs without burning goodwill. Our screening selects for people who have done this work, and each receptionist is matched to your practice management system and phone setup at placement.
If your bottleneck is broader than the phones, your receptionist pairs naturally with dental insurance verification support, or a dental billing specialist on the claims side.
Remote or On-Site
Most receptionists work remote, handling your phones and PMS from a managed, HIPAA-aligned environment. myMedCrew also staffs on-site front desk and patient-facing roles where the position needs a person in the building; on-site placements are scoped on brief.
Either way the model is the same: we run sourcing, vetting, payroll and coverage behind your receptionist, and your office directs the work.
What a Dental Virtual Receptionist Costs
Receptionist and front-office seats sit on the admin tier, from $12/hr, billed on hours worked.
Proof Behind the Placement
How Placement Works
You book a call and describe the desk: hours, call volume, PMS, and what keeps getting dropped. We scope the role, present a pre-vetted candidate, and for administrative roles the placement is typically working within 15-20 business days. If a placement does not work out, we manage the transition and the replacement rather than leaving you to re-source.
Dental practices usually pair this page with the wider picture on our dental and DSO industry page. If your practice is medical rather than dental, the sibling page is virtual medical receptionist services.
Frequently asked questions
What does a dental virtual receptionist do?+
Answers the practice's phones in its name, books appointments directly into the practice's own PMS, works recall and confirmation lists, and captures new-patient and insurance details before the visit. Hours and workflows are scoped to your practice.
How much does a dental virtual receptionist cost?+
myMedCrew places dental receptionists on the admin tier from $12/hr, billed on hours worked, part-time or full-time.
Does the receptionist book appointments or just take messages?+
Books them. Your receptionist holds the conversation and puts the appointment into your PMS while the caller is on the line, so the patient hangs up with a slot.
Who answers the phone?+
A real person placed with your practice, answering in your practice's name and working inside your PMS and phone setup under logins you control.
Does the receptionist work in my practice management system?+
Yes. Your receptionist works inside your existing PMS and phone setup under logins and role-based access you control. There is no platform migration.
Can the receptionist be on-site instead of remote?+
Yes. myMedCrew staffs both remote and on-site front-office roles; on-site placements are scoped on brief.
The phone side of your desk can be someone's whole job.
Book a call and bring last month's unanswered-call or no-show count; the conversation is specific from minute one.